The order of work of the administration for additional services

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Mr.Marshal

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The basis is the mutual respect of both the administration and the players. We appreciate your time and make every effort for your time, however, we also ask you to respect our time, so we ask you to read this section regulating the relationship in requests and additional services to the administration.

1. Basic concepts
1.1. The Administration independently decides on the investigation of incidents or ignoring (in view of the points of the rules 1.7.,2.13, 3.7.,6.1)
1.2. The administration spends its personal time conducting an investigation using special methods and processing game logs of different levels
1.3. Responsibility:
1.3.1. There is no point in hiding or misleading the administration, every player's action is logged and tracking all manipulations with objects will not be very difficult, punishment follows at the discretion of the administrator from clause 1.10 of the project rules
1.3.2. Participation in fraudulent schemes will mean a permanent ban on hardware on the project without the possibility of amnesty
1.3.3. All accounts that are involved in receiving/transferring items in fraud-related investigations are blocked until the circumstances are clarified
1.3.4. Disputed accounts are blocked until the moment of confrontation and decision-making between the parties
1.3.4.1. A disputed account that does not receive a decision will remain permanently blocked
1.3.5. The Administration, at its discretion, makes withdrawal of any items related to incidents
1.3.6. Items of trade that were not committed by the guarantor on the part of the project may not be returned to the user, even if the ownership is determined by the game logs
1.4. Incident investigations are a paid service of the project, each type of investigation has its own cost of the project administration's work on a specific case
1.5. The investigations carried out are free of charge in the case of:
1.5.1. If they arise in the case of clause 2.5.
1.5.2. If indeed the action was due to an error on the server
1.5.3. Cases 2.14. that really were an error of the aggregator with the confirmation received from the aggregator
1.6. "I will donate funds to you and I believe that I do not owe anything for... "
1.6.1. The project administration accepts voluntary donations, for which the user receives certain privileges in the game world
1.6.2. The basic work of the administration is to prepare, develop, and maintain project infrastructures in a quality that allows users to play comfortably
1.6.3. Dealing with incidents is an additional work generated not by the circumstances of the administration's actions, but by the user's actions - this is the reason for the existence of additional services.
1.7. The procedure for submitting requests
1.7.1. The user submits requests only through the support system of the server Discord project
1.7.2. When submitting a request, the User will receive information about the category of his incident and the rules related to the analysis
1.7.3. The User must give consent or refusal to hold events if it requires the presence of a GP as payment for the service
1.7.3.1. The User is obliged to deposit GP before receiving the supplement services not earlier than one day before the appeal, GP received as promotions or bonuses cannot be used as a fee for incident-related services
1.7.4. The User is obliged to provide full and detailed information about the incident, which is known to him
1.8. The Administration does not sell any items/enhancements/levels/services that are not made public for general use
1.8.1. The Administration does not change the talic upgrade in the items
1.8.2. The administration does not change rings for amulets and vice versa and does not change the basic stats of items
1.8.3. The Administration does not change the racial affiliation of the characters/ objects until this event becomes publicly available
1.8.3.1. The exception for 1.8.3. is only the transfer of a certain guild to another race, if necessary, by the administration
1.8.4. About any attempts to sell such services, for example from Support, you should immediately contact the head of the project with an appeal about the attempt
1.9. Requests are processed by the project administration on a first-come, first-served basis within 72 hours of receipt
1.10. Priority of requests
1.10.1. Basically, all priorities are processed in turn.
1.10.2. A user who wants to immediately consider his request bypassing the queue can pay an additional 300 GP to raise the priority
1.11. The administration has a working day and a duty, but do not hope that at 4 a.m. you will be urgently helped to remember the combination for the type-C shield, for example
1.12. Requests designed in the style of cattle / overflowing with profanity that is not in the subject / containing insults against other players or the administration are not processed, the user receives a notification
1.12.1. After receiving a comment from 1.12. the user can resubmit his request, according to the comments for reconsideration
1.13. The balance of the Cash Shop in the game world cannot be the currency of payment for an additional services from the project administration

2. Types of incidents considered an additional service
2.1.
The item sold to the NPC
2.1.1. This action must be confirmed by the game logs for the character
2.1.2. The cost of 200 GP
2.2. The item is missing from the account / character
2.2.1. The cost of searching for up to 5 items is 300 GP
2.2.2. The cost of searching for a group of items is 500 GP
2.2.3. The ownership of the item to the account must be confirmed by the game logs
2.3. Guild warehouses
2.3.1. Consideration comes from the head of the guild or a petition from 25% of the guild's players
2.3.2. The cost of searching for items entered and issued is 1000 GP
2.4. Accounts shared with "guild members", "friends", "homies", etc.
2.4.1. Checking logs related to game logins - 400 GP
2.4.2. Items may not be returned at the discretion of the administrator reviewing the incident
2.5. An error result was obtained as a result of an incorrect combination that is not basic for the game or does not match to the description of the game world
2.5.1. As a result of an incorrect combination, the user will receive all the elements and the currency back that was used for such a combination
2.5.2. Combinations that the administration considers correct are not subject to a refund operation
2.6. The item was mistakenly put up for auction
2.6.1. The cost of determining the new owner of the item is 100 GP
2.6.2. The Administration has no right to withdraw the item from the second player if the item was not exhibited by another person
2.6.3. When the item is put to auction by the owner, the administration provides data on who has this item and the user who submitted an application for the incident contacts the person who bought the item and makes an agreement himself
2.6.3. If the item was exhibited by another person (not the owner) as a result of fraud and bought by another player, then the equivalent of the currency spent on the item will be returned to the buyer and the item returned to the owner.
2.6.4. Return of an item that was mistakenly put to the auction and proved by the game logs - 200 GP
2.7. The Cash Shop did not come for the item sold at auction
2.7.1. Checking logs related to transactions and charges from the auction for an account - 150 GP
2.7.2. If an error is detected by the server, no payment is charged
2.8. The missing item fell out of the player via the FullDrop module (determined during the investigation)
2.8.1. The principle of searching for an object, if it is determined to be dropped from the character - 50 GP
2.9. Fraud (social engineering) of one person against another
2.9.1. Initiation of an investigation - 500 GP
2.9.2. All accounts related to interactions are blocked until it is clarified
2.9.3. The User can get information about the nickname of the person who committed the act
2.9.4. The User may ask not to advertise the details and the result of the investigation
2.10. "I believe that the balance/equipment/class/turrets, etc. are incorrect"
2.10.1. The basic cost of checking an individual case is 400 GP, they are paid before the start of the check / 1500 GP - immediate check out of turn
2.10.2 The verification of the game element is carried out using specific examples, the user is obliged to indicate the full circumstances, his nickname and the nickname of the one with whom the case was obtained
2.10.3. For verification, a copy of the database of the main server for the estimated time of origin of the incident is taken and reproduced
2.10.4. When determining a serious deviation as a result of the verification, the user is exempt from paying the cost of the verification
2.10.5. If any deviations are not detected, the GP will not be refunded to the user who paid the basic cost of the check
2.11. It is necessary to act as a guarantor in the purchase /sale of an item
2.11.1. The Administration should receive information about those who perform the operation
2.11.2. The cost of support is 10% of the transaction, but not less than 250 rubles per transaction, the payment formula is either one of the parties or 50-50
2.11.3. Before handing over the item, the project administration checks the origin of the item by its serial number and transmits information to the buyer that the item was not obtained dishonestly
2.11.4. The Seller must provide his details before starting the transaction
2.11.5. Before starting the transaction, the buyer is obliged to send an amount equal to 1 ruble to the specified details of the seller, the seller must confirm the acceptance of funds in the amount of 1 ruble
2.11.6. The seller is obliged to transfer the sold item to the representative of the administration through an exchange to the character specified by the administration
2.11.7. After handing over the item to the administration, the buyer is obliged to transfer the agreed amount to the seller, as well as the commission (part) to the administration for the transaction, if the agreement on payment or part of the payment of the guarantor lies with the buyer
2.11.8. The seller is obliged to confirm receipt of funds, after confirmation, the administration transfers the item to the buyer
2.11.9. If an attempt is made to return an item/funds from one of the parties, there will be a refusal, which the participants will be warned about before the transaction is completed
2.12. It is necessary to act as a guarantor in the purchase /sale of an account
2.12.1. The Administration should receive information about those who perform the operation
2.12.2. The cost of support is 10% of the transaction, but not less than 250 rubles per transaction, the payment formula is either one of the parties or 50-50
2.12.3. Before transferring the account, the project administration checks the account for the owners and those who played on it, if it is determined that the account has the status of a disputed one, the second party will be notified of this, and the account itself will be blocked until the circumstances are clarified
2.12.3.1. The account Seller must have access to the mailbox specified in the account and provide the verification code before making a transaction with the account
2.12.4. The Seller must provide his details before starting the transaction
2.12.5. Before starting the transaction, the buyer is obliged to send an amount equal to 1 ruble to the specified details of the seller, the seller must confirm the acceptance of funds in the amount of 1 ruble
2.12.6. The Seller is obliged to display valuables on the account by means of a screen demonstration
2.12.7. After confirmation by the parties, the Administration withdraws the account from the seller without the possibility of gaining access to it
2.12.7. After the transfer of the account to the administration, the buyer is obliged to transfer the agreed amount to the seller, as well as the commission (part) to the administration for the transaction, if the agreement on payment or part of the payment of the guarantor lies with the buyer
2.12.8. The seller is obliged to confirm receipt of funds, after confirmation, the administration transfers the account to the buyer, and the buyer is also obliged to inform the administration of the valid email for the account, which will be linked
2.12.9. If an attempt is made to return an item/funds from one of the parties, there will be a refusal, which the participants will be warned about before the transaction is completed
2.13. I want to change the email linked to my account
2.13.1. The User is obliged to inform the reason for the mail change
2.13.2. The mail change operation by the administrator is entered in the registry
2.13.3. The User must have access to the mailbox for which the mail is being changed
2.13.4. The cost of changing the mail is 200 GP
2.14. Financial issues related to deposit
2.14.1. Funds have not been received with a certain transaction - verification is free
2.14.2. If funds are not received, the user is obliged to provide the details of the transaction, login, time of completion, as well as the aggregator through which the transaction was made
2.14.3. Detailed verification of the logs of the movement of funds on the account - 350 GP, with such an order, the user must have access to the account's mail and provide a verification code to start checking
2.15. Changing the officers of the game world
2.15.1. The procedure for changing officers is regulated by Section 10 of the project rules
2.15.2. The cost of changing an officer related specifically to the desire of the owner is 500 GP
2.16. Accidentally bought the item(s) in the Cash store
2.16.1. The item(s) must not be used/unpacked/transferred to another person
2.16.2. The cost for 1 slot is 50 GP
2.16.3. The mistakenly purchased item(s) is withdrawn from the user and the full cost of the item is refunded, GP for the operation is charged only from the personal account, in the absence of GP, the user is obliged to deposit the balance of the personal account for the amount specified for the operation
2.17. The inventory was overflowed, the result of the completed quest was not received - the items fell to the floor and disappeared
2.17.1. The fact of the loss of items received in the quest must be confirmed by the game logs
2.17.2. The cost is 200 GP
2.18. I want to complain and use the services of a "psychologist" represented by a representative of the project administration, because: annoyed by everyone / everyone is a dick / crooked admins - and I know everything how it should be, read kilometers of text on the topic of quantum physics on MAU, etc.
2.18.1. The cost is 2000 GP/hour, dialogues begin after depositing the amount of the first hour
2.18.2. In case of refusal of the service, the project administration informs that consideration of this type of request to the user is refused
2.19. Development of certain content out of turn/plan defined by the development vector of the project administration
2.19.1. The cost is determined individually, according to the vector of content, the number of hours in relation to the cost of administration hours for implementation
2.19.2. The content should be interesting, not unbalanced and real for implementation
2.19.3. The person who paid for the introduction of the content can count on the introduction of the name as the author of the content of the game world
2.20. The introduction of a visual component into the game world to order out of turn / a plan defined by the development vector of the project administration
2.20.1. The visuals created under the order will have the status of non-transferable, moving will be possible only within one account or to the second account of the customer upon confirmation of ownership
2.20.2. Weapons
2.20.2.1 Cost from 8000 GP per 1 unit, this cost of work from creation to introduction into the game world
2.20.2.1. Privacy for up to 12 months, the cost of 1 month of private is 10000 GP
2.20.3. Armor
2.20.3.1. The cost is from 20,000 GP per set, this cost of work from creation to introduction into the game world
2.20.3.1. Privacy for up to 12 months, the cost of 1 month of private is 10000 GP
2.20.4. Leviator
2.20.4.1. Cost from 6500 GP per 1 unit, this cost of work from creation to introduction into the game world
2.20.4.1. Privacy for up to 12 months, the cost of 1 month of private is 10000 GP
2.20.5. Aura
2.20.5.1. Cost from 6500 GP per 1 unit, this cost of work from creation to introduction into the game world
2.20.5.1. Privacy for up to 12 months, the cost of 1 month of private is 10000 GP
2.21. Development of an additional description of certain mechanics
2.21.1. Full cycle - development/layout/release - 1000 GP
2.22. Remind the user about the mechanics/combinations/tasks upon request for a response from the project administration
2.22.1. When responding to support, this service is considered free, because the project administration pays for the work of support for players
2.22.2. The cost of a response from the project administration is 100 GP
2.23. If you canceled an additional quest by accident and want to restore it
2.23.1. The cost of 200 GP
2.24. Changing the name of the character - there is no open sale in view of countering fraud
2.24.1. The cost of 400 GP
2.24.2. The User is obliged to indicate the reason for the nickname change, as well as to have access to the mailbox for confirmation with a code
2.25. Unloading of characters (those who exped too fast, but forgot about skills) - PT is not leveling
2.25.1. Only for the middle-rate server- such a service will be denied on the low-rate
2.25.2. The cost is 500 GP
2.26. Transferring a character from account to account
2.26.1. Cost 10$
 
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